Shipping policy

Shipping Policy

Thank you for visiting and shopping at thefurryandco.com. The following terms and conditions constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: 5–10 business days
Express Shipping: 3–5 business days
Free Shipping: Applicable on select promotional items or orders exceeding specified threshold amounts at checkout.

Note: Delivery delays can occasionally occur due to customs, courier delays, or peak seasonal volumes.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will normally become active within 24–48 hours.

Aap apne order ko humare Track Your Order page par jaakar bhi check kar sakte hain.

Customs, Duties, and Taxes

thefurryandco.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Issues

thefurryandco.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.
Take clear photos of the damaged item and packaging, and contact us immediately at support@thefurryandco.com so we can assist you.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. We are not responsible for orders delivered to incorrect addresses provided by the buyer. If an item is returned to us due to an incorrect address, you will be responsible for the re-shipping costs.